Plankly 5-Year Limited Warranty

5-Year Limited Warranty

At Plankly, we stand behind the quality of our hardwood furniture. Our 5-Year Limited Warranty assures you that we will take care of any manufacturing defects, giving you peace of mind. Please read the following terms to understand the coverage and limitations of your warranty.

Who Is Covered

This warranty is extended to the original purchaser of the Plankly product. It applies only to products purchased directly from Plankly (either through our official website or authorized outlets). Please keep your order invoice or receipt as proof of purchase – it will be required for any warranty claim. This warranty is non-transferable, meaning it applies only to the first owner and not to any subsequent owners of the furniture.

Warranty Period

The coverage under this warranty is valid for 5 years from the date of delivery. During this period, Plankly will repair or replace (at our discretion) any part of the product that is confirmed to have a manufacturing defect or failure under normal use. If an identical replacement is not available (for example, if a model is out of production), we will provide a product of similar specifications and value as a substitute.

What the Warranty Covers

Our 5-year limited warranty covers defects arising from normal use, specifically issues in materials or workmanship. In practical terms, this means:

• Structural or manufacturing defects that impair the functionality of the furniture, such as premature cracking of wood beyond natural variations, joint failures, or breakage of components under normal indoor use.
• Any defects in assembly fittings or hardware supplied by Plankly that cause the product to be unsafe or unusable.

The product must be used and maintained as intended – only for indoor residential or standard office/commercial purposes. It should also be assembled correctly following the instructions provided. Using the furniture in a manner it wasn’t designed for (e.g., using indoor furniture outdoors) may void the warranty.

Natural Wood Variations

Please note that natural variations in wood are not considered defects. Wood is a natural material, so differences in grain pattern, minor color variations, knots, or texture are normal and part of the unique beauty of solid wood furniture. These natural characteristics – as well as slight shifts or seasoning of wood over time – do not affect the performance of the product and are not covered by this warranty.

What the Warranty Does Not Cover

Our goal is to ensure your Plankly furniture lasts for years. However, certain situations are excluded from warranty coverage:

• Normal wear and tear: Fading, minor scratches, scuffs, or expected aging of materials from regular use. This includes slight loosening of screws or joins over time, which may require basic tightening or maintenance.
• Natural materials aging: Natural wood grain or color changes, minor expansion or contraction of wood due to climate, and other natural wood behavior over time.
• Misuse or improper use: Damage resulting from misuse, abuse, or using the product outside its intended purpose (e.g., commercial or hospitality use, outdoor placement, overloading, standing on furniture).
• Unauthorized modifications or repairs: Any alterations or repairs by a third party or customer without Plankly’s authorization, including refinishing or use of non-recommended cleaners.
• Accidents and external events: Damage from fire, flood, natural disasters, or civil disturbances.
• Transit or delivery damage: Damage noted at the time of delivery or unboxing. These issues are handled under our Return Policy and must be reported within 72 hours.
• Cosmetic imperfections not affecting function: Small surface cracks, minor dents, slight wobbling on uneven floors, or finish inconsistencies.
• Change of mind or personal preferences: Disliking the product after purchase, wanting a different color/finish, or sizing issues are not covered.

How to Make a Warranty Claim

1. Email Us: Contact help@plankly.co with your order number, date of purchase, and a description of the issue.
2. Provide Evidence: Attach clear photos (and videos if possible) of the defect or problem.
3. Inspection & Response: Our team will review the claim and may request more information or inspect the product remotely.
4. Resolution: If the issue is confirmed, we will repair, replace, or substitute the product. If unavailable, a similar product or refund may be offered. You will be kept updated throughout the process.

Please note: All warranty claims are handled via email only. This helps us track issues, share visuals, and respond quickly. Our support team typically responds within one business day.

Legal Rights and Disclaimer

This 5-Year Limited Warranty is provided by Plankly and is the exclusive warranty for your product. To the extent permitted by law, we disclaim any other implied warranties or conditions. Our responsibility is limited to repair or replacement as stated above. We are not liable for indirect, incidental, or consequential damages unless required by law.

Some laws do not allow the exclusion of incidental or consequential damages, or may provide you with additional rights. This warranty gives you specific legal rights and does not affect your rights under applicable law. If there is any conflict between this warranty and mandatory law, the provisions most favorable to the consumer will apply.

If you have questions or need clarification, feel free to email us at help@plankly.co. We’re here to help you enjoy your Plankly furniture for years to come.